Before you think - Customer Service Representative TruGreen Employee Review

1.0
Jul 31, 2020
Recommend
CEO approval
Business Outlook

Pros

Being able to inform others of the Cons

Cons

First, Trugreen really one of the worst employers to work for. Everything involves lies, placing blame on others, and using you up till nothing is left and finding another. *All Cancellations count against you. Regardless of reasons. Each call breaks down to "What the Service Tech Didn't Do!" One of the things that you will get calls for is "my service tech marked me complete and he didn't do anything" This happens so often its insane. sad thing its usually true the guy want do his job. Your job is to report this. BUT!, its only natural for people to suspect that this happen in the past as well. Resulting in a CANCEL. now this happened and its your fault. "I've Still Got Weeds" you're going to hear that enough to hear it in you're nightmares. Each and every call. The thing is "Not Every WEED CAN BE TREATED" This usually results in a cancel as well. Your going to get roughly 90-100 calls per day and these are usually the reasons. Only thing worse then being on the phones is you don't get anytime off them. "5 Minutes" per day do you actually get time away. 2 "15 minute breaks" which can or can't actually take place. So, lunches. Are supposed to be 1 hour but they can and will shorten them randomly for no reason and you'll only get 30mins. Overtime, happens often too. Forced and randomly. Anyone thinking about employment here know what your getting yourself into. Know no matter how bad they treat you and use you at this company you can do better and are worth more then what they offer and try to push on you. I can't pay your bills or know what your going through, but if there's anything else available take it this isn't the type of suffering anyone could endure forever.

Explore other reviews about TruGreen

5.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great entry level sales career

Cons

Hard High qoutas Low base pay

avatar
TruGreen Response
2mo
Thank you for sharing your experience with TruGreen and for your time with us. We’re glad to hear that you found the role to be a strong entry point into a sales career, as providing opportunities for growth and development is something we value. We also understand that sales roles can be challenging, with performance expectations and goals that require dedication and resilience. Our quotas are designed to support both individual success and overall business growth, and we continually evaluate our compensation structure to remain competitive within the industry. We appreciate your feedback and wish you the best in your future career endeavors.
4.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

- Very very easy to move up in the company. If you dedicate a couple years and show skill in sales you can move up to a sales manager position extremely fast. If you are willing to move the opportunity to move up is even significantly easier and faster. - Almost all of management started at the bottom and worked their way up, if possible they always hire from within. - Good money, get out what you put in. - Direct Management is great, local and even regional management is almost even fantastic, but any higher then that becomes out of touch and very frustrating to (albeit indirectly) work with.

Cons

- Inconsistent at times about expectations, at times asking for one thing then immediately needing the other. Can be frustrated to be pulled in so many directions, but not even remotely unmanageable. - Lot's of hours, especially in management. Prime time? (March-End of May) Say goodbye to your personal life! Mandatory 1/2 day Saturdays, definitely a grind but worth it. - Frustrating policies and illogical outlook on what success looks like.

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