Promises made and broken - Sales Representative TruGreen Employee Review

1.0
Jan 20, 2022
Recommend
CEO approval
Business Outlook

Pros

Not sure. You have a job with a leading co. in the lawn care industry. That's about it. You definitely will learn how to sell on the phone.

Cons

Poor Mgmt. and customer service. TruGreen is only concerned about sales. They encourage you to lie to customers and reward you for it. Very unprofessional co. They only pay 20 cents a mile for the mileage on your own vehicle. They care nothing about their employees. Very poor morale. Show favoritism to certain people. The sales representative job is really a call center type of job. They expect 150-200 phone calls a day. In person/cold-calling calls are very hard. You have to develop your own leads. The technicians cost the sales people a lot of lost sales/money by not doing their job properly and ghosting (not showing up) customers. Horrible pay for what you have to deal with on a daily basis. They pay no OT, even when you work 50 hours a week and Saturdays.

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TruGreen Response
4y
Thank you for sharing your past experience with TruGreen. We are glad to hear that you enjoyed learning a valuable skill in sales, that you can take with you in your continued growth in the future. At TruGreen, we offer a competitive market pay rate, bonus, commission, and overtime (time and a half), to all of our team members. Also, we encourage you to discuss your concerns with a member on the leadership team or a member of our Human Resources team. We would very much appreciate the opportunity to understand your experience in more detail.

Explore other reviews about TruGreen

5.0
Jun 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Coworkers are great, Autonomy, management is solid

Cons

Working outside can be kinda tough depending on the weather

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TruGreen Response
1mo
Thank you for sharing your feedback and for being part of the TruGreen team. We're glad to hear that you've had a positive experience with your coworkers, value the autonomy the role provides, and feel supported by your management team. We also appreciate your honest feedback about working outdoors. Field roles can certainly present challenges when it comes to varying weather conditions, and we recognize the dedication and hard work our team members demonstrate every day while serving our customers. Thank you for all that you do, and we wish you continued success with TruGreen.
4.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

- Very very easy to move up in the company. If you dedicate a couple years and show skill in sales you can move up to a sales manager position extremely fast. If you are willing to move the opportunity to move up is even significantly easier and faster. - Almost all of management started at the bottom and worked their way up, if possible they always hire from within. - Good money, get out what you put in. - Direct Management is great, local and even regional management is almost even fantastic, but any higher then that becomes out of touch and very frustrating to (albeit indirectly) work with.

Cons

- Inconsistent at times about expectations, at times asking for one thing then immediately needing the other. Can be frustrated to be pulled in so many directions, but not even remotely unmanageable. - Lot's of hours, especially in management. Prime time? (March-End of May) Say goodbye to your personal life! Mandatory 1/2 day Saturdays, definitely a grind but worth it. - Frustrating policies and illogical outlook on what success looks like.

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TruGreen Response
1w
Thank you for taking the time to share your experience at TruGreen. We're thrilled to hear you've recognized the opportunities for career growth and internal advancement, as well as the support provided by your local leadership team. Developing our employees and promoting from within are important parts of our culture, and it's rewarding to know those efforts have made a positive impact on your experience. We also appreciate your honest feedback regarding changing priorities, busy seasonal workloads, and company policies. We understand that our peak season can be demanding, particularly for those in leadership roles, and we're continually evaluating our processes to better support our teams while meeting the needs of our customers. Your insights are valuable as we look for ways to improve communication, consistency, and the overall employee experience. Thank you for everything you do and for being a valued member of the TruGreen team. We appreciate your dedication and wish you continued success with us.
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