Great Start, Hard Down Fall - IT Support Representative III TruStage Employee Review

3.0
Sep 9, 2021
Recommend
CEO approval
Business Outlook

Pros

Vacation Time was 3 weeks at start. Moved for my wife's job, they kept me on as 100% remote, was able to move to 3 different places (2 different states).

Cons

IT Help Desk covers too many aspects, got treated for like call-center assistance rather than those with technical abilities. Dont get paid out for sick leave you don't use if you leave, which just undermines the work of a valued employee, not sure why those who don't have kids or get sick all the time are punished. This company is only worthwhile if you have a manager that sees eye-to-eye with you, you'll have to make sure you're going to a good department or you won't like it at CUNA.

Explore other reviews about TruStage

5.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

-great senior management -good pay -great environment

Cons

-lack of guidance in internship (less direction)

2.0
Apr 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive pay and good benefits

Cons

Way too much going and l everything is a priority. When concerns are brought up as management is struggling to stay above water daily due to leading multiple teams, having a dozen or more priorities and being in back to back meetings every day, the concerns get brushed off and manager is told to figure it out. Lack of long term departmental vision from Director and constant shift in direction. Director does not care about team members and when concerns brought up from team members through the manager to Director, they get brushed off. So much restructuring going on constantly and leades get replaced every few years due to that. Concerns about more outsourcing down the road as new 3rd party company is starting to take a major application and moving data to their data centers. New major solutions get picked without looking at multiple vendors and any research. Director has a tyrannical leadership style and shuts down conversations and suggestions from management. Director only cares about his image to his peers and people above him and does not care about people reporting to him or people that his managers lead. Management and individual contributors morale is low due to above reasons. Not a good long term place to work.

5
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