Poor management, lack of direction - Client Success Manager TrueCar Employee Review

1.0
Jan 3, 2020
Recommend
CEO approval
Business Outlook

Pros

Health premiums paid for fully (self only). some great co-workers. Great stepping stone in your career due to name recognition.

Cons

Lots of Micromanagement. Role evolved from service management to a sales rep. Bonuses are more determined by how many stores you sign up for True Cars new products (I.e True Car Trade). Essentially, you’re in a selling role without getting paid a sales rep salary. There is a lack of direction from management which causes a lot of finger pointing, targeting individuals for not bringing on more clients (when this wasn’t a sales role! And there’s an entire separate team whose job this is!). PTO is advertised as “unlimited.” But it is hard to even take a few days off for vacation especially when you have to make sure you hit monthly goals. It is hard not to fall behind on the tasks/expectations set if you take time off. As dealerships are open late and on weekends, one is expected to be on call. You provide your cell phone number so dealerships can always call you, even when you’re on vacation (They will call as things break, often).

Explore other reviews about TrueCar

5.0
Mar 22, 2026
Recommend
CEO approval
Business Outlook

Pros

My boss and team were amazing. Super talented and collaborative.

Cons

The company as a whole started floundering and its goals weren't clear anymore.

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TrueCar Response
2mo
Thank you for sharing your feedback and for your contributions during your time with the company. We’re pleased to hear that you had a positive experience with your manager and team; fostering a collaborative and high-performing environment remains a key priority for us. We also appreciate your perspective regarding company direction and clarity of goals. As with any period of transition, maintaining alignment and focus is critical, and we recognize the importance of clear communication across the organization. We remain committed to strengthening this as we move forward. We appreciate your insights and wish you continued success in your future endeavors.
3.0
Apr 30, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Benefits & Remote Work

Cons

No matter how hard you work, there’s no recognition or pay increase. I wouldn’t recommend using the open-door policy if you have concerns about a manager. I raised an ongoing issue and ended up being written up based on claims that I wasn’t completing my work, even though I was following instructions. When layoffs happened, I was unfortunately among the first to be let go. It felt like a real slap in the face after all the time and commitment I gave to the company.

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TrueCar Response
1w
We appreciate your feedback and thank you for the contributions you made during your time with the company. We’re pleased to hear that you valued our benefits package and remote work flexibility, both of which remain important components of our employee experience. We take feedback regarding recognition and our open-door policy seriously. TrueCar is committed to maintaining a workplace where employees can safely raise concerns and where all issues are reviewed fairly and objectively. While organizational changes and employment decisions are driven by broader business considerations, we understand that these transitions are difficult. We wish you the best in your future endeavors.
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