Pros
From my experience there are very few positives to working at the Greensboro Contact Center. At the very least, It’s a pay check and ample employee parking.
Cons
The cons definitely out weight the pros to working here, this place has a severe racial problem, BB&T-Truist may do all this talk about being inclusivity, but it’s just a fake front. On my first day there, I sat down at a table of other people in my new hire class, everyone at the table just got up and immediately left. Expect to be isolated and marginalized the entire time you are there. And the training is shoddy at best, I would a ask a question to my team leader, and would be told “You figure it out” or go YFIO. And one worst part of the job, is the call auditors, who contributed to the improvement of the calls, they complained about the way I said hello, they want everyone to sound like Madea.