Values numbers over employees and clients - Universal Banker Truist Employee Review

1.0
Nov 16, 2023
Recommend
CEO approval
Business Outlook

Pros

Higher end of pay for the industry They will promote anyone willing to play parrot.

Cons

They value numbers over employees and clients. They forced a "promotion" on tellers without pay increase. Taking us off the teller line for a week short staffing our teller lines and adding stress to the clients. Then forcing us to use a stupid tool/ wannabe AI that in reality is a giant waste of both the banker and the clients time. The computer systems are down way too often. Everytime they do an "improvement" it only ends up making the process more tedious and time consuming for the client. We all saw that credit card debacle from a mile away. I dont get why everything is rushed and poorly executed. Leadership is in the process of moving more of our teammates jobs to India. Don't even get me started on the outdated systems. Acadia is a joke and everything else is buggy and convoluted.

Explore other reviews about Truist

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

- Top tier culture. - Good projection model and improving efficiencies. - Great bankers.

Cons

- Cumbersome policy checklists. - Sometimes understaffed at the junior level.

1.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good team if you are lucky.

Cons

Horrible systems Incompetent Management Disconnected from Reality

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