Pros
This place was truly amazing for years. I thought I had won the job lottery with BBT. Then the merge. Now - Bonding over trama with coworkers is easy and necessary. Friends for life. They show you were the shelter in place rooms are. Bathrooms are clean. Ice machine work 2 out of 5 days. They make sure they have the brightest lights they can find and put them right above you. They give you 5 free sessions with a therapist. Which is good because it was needed.
Cons
RTO mandate 4 days blanket rule. If you're scheduled 11 to 8pm, you must come to the office at 11, stay for a couple hours then drive home and log back on to finish your shift because you cant stay in an empty building, but they also can't let you do your shift at home fully. You are not trusted to do a job that you had been doing for 4 years remotely. If you work Saturday and get a day off during the week, your day off does not count as an in office day. And you cant work in the building Saturday with a special token to make the elevators move. Example: Monday 11 to 3 in office drive home log on 430 to 8. You will be the only associate working from 430 to 8pm. Tuesday in office 830-530 Wednesday day off Thursday 830-530 Friday 11 to 3 (oh wait someone leaves early) so now it's 11 to 2 in office [you have now driven an hour to work for 3 hours) go home log back on at 330 until 8pm. You will work 4:30 to 8pm alone. Saturday 11 to 7 from home. No break. Oh and you have to pay $85 a month to park in their garage or you can park outside of the city and ride to boat or train for $20 a month then walk 10 blocks in weather. Upper management does not care at all. You are a number on a graph. I have seen the graph. It's a thing. You will be paid ok, but hold no value and will not be given any appreciation. In fact you will get the same percent wage increase as the person next to you that scrolls on their phone all day. You get to read in the weekly emails about how fantastic everyone is doing and where the bossmen are going on vaca. So sweet of them. You will be severely understaffed forever. And when you do get new staff, they quit after a couple months because they have not been inflicted with Stockholm syndrome yet. Bring a hat, but don't bring alot of things, you might not actually have a desk yet. If you do.... welcome to staring at a purple wall all day. Lovely. AI? HAHAH you will be AI. On top of your job, you must train AI. So you are now data input. But also, there are things the system will never learn so this is your life now. Your lending program will crash several times a day. You need to have a code sent to your PERSONAL phone in order to get into some programs. No compensation for them using my phone for business needs. As all the programs crash... you will get an email from Upper management saying they don't know what is wrong or how to fix it. (Month 5) No childcare? You can't work from home. You have to take a vaca day or pick from a list of strangers the bank approved at a discounted rate for the day and that stranger will come watch your kid while you head to the office. Yes I still work here. I can't decide if I am a prisoner or I just like purple paint.