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      Trupanion

      Engaged Employer

      Trupanion reviews

      Great company to work for - Member Experience Specialist Trupanion Employee Review

      5.0
      Jan 11, 2021
      Member experience specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Truly supportive management, realistic metric goals, great benefits. By far the best contact center employment experience in my over 10 years in customer service.

      Cons

      Although leadership is fantastic, the team structure does mean a lack of centralized direct support resources so that in the rare cases where your team leads are unavailable it can be hard to find help.

      avatar
      Trupanion Response
      5y
      Thanks for your feedback! Your comment that it's "by far" the best customer support role you've had in over 10 years of experience truly makes my week. I'd love to hear even more about your experience if you're open to sharing. Please reach out to me at bryn.lansdowne@trupanion.com so we can find a time to connect.

      Explore other reviews about Trupanion

      5.0
      May 3, 2026
      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Five weeks pto from start.

      Cons

      Taking time off can drastically affect your pay.

      1
      2.0
      Jun 18, 2026
      Medical records specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very good benefits, especially PTO / Great coworkers with shared "values" (outside of upper mgmt) / Remote Help pets every day

      Cons

      The co has become another typical corporate greed - no longer cares about customer or staff experience, only the bottom line. Charges premium prices for not so premium insurance, with progressive cut backs in coverage yet continuous policy increases in much too large of percentage (as an employee, I could never afford my own plan). They used to be fantastic, progressive and all-inclusive. Now they keep hide their true behaviors behind a cloak of "transparency" and have lost sight of their own values.

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