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      Trupanion

      Engaged Employer

      Trupanion reviews

      Good for a while then you realize how messy each team is - Member Experience Specialist Trupanion Employee Review

      1.0
      Feb 23, 2023
      Member experience specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Okay pay, bonuses, free insurance for 1 pet

      Cons

      Often competing against friends for quotas or calls Too metric based Managers micro manage and some shouldn’t even be managers Environment is off if you don’t click with the team you are assigned to Sooo much favoritism it’s ridiculous

      avatar
      Trupanion Response
      3y
      Thanks for taking the time to share your experience with Trupanion. I am glad to hear that you appreciated the pay and benefits, but it sounds like your experience with your team leadership had opportunities for improvement. We have recently launched three new leadership development courses to create opportunities for more team members, help train the next generation of leaders, and even upskill more experienced leaders. If you have further feedback you would like to share, please reach out to our Senior Director, People and Talent at Jennifer.Hernandez@Trupanion.com.

      Explore other reviews about Trupanion

      5.0
      May 3, 2026
      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Five weeks pto from start.

      Cons

      Taking time off can drastically affect your pay.

      1
      2.0
      Jun 18, 2026
      Medical records specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very good benefits, especially PTO / Great coworkers with shared "values" (outside of upper mgmt) / Remote Help pets every day

      Cons

      The co has become another typical corporate greed - no longer cares about customer or staff experience, only the bottom line. Charges premium prices for not so premium insurance, with progressive cut backs in coverage yet continuous policy increases in much too large of percentage (as an employee, I could never afford my own plan). They used to be fantastic, progressive and all-inclusive. Now they keep hide their true behaviors behind a cloak of "transparency" and have lost sight of their own values.

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