Like "The Office" but not funny - Anonymous employee Trustco Bank Employee Review

1.0
Mar 26, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Consistently on-time with bi-weekly pay.

Cons

This is a haphazard (more hazard than hap), nepotism driven "financial institution." Their systems are the best of the 80s, and many employees at the highest level have minimal understanding of their job function. Example, the CEO doesn't have a computer and he currently has at least two family members working at the company. It is well-known that his family acts as spies for the company. In the last 6 months, I know of seven new employees that quit before they reached four months of tenure. This is not hyperbole - if anything, it's understatement. This is a financial sweatshop from top to bottom.

Explore other reviews about Trustco Bank

5.0
Apr 30, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

its good company, I like working here . all team are good with me engaging

Cons

nothing cons in it , all are supporting

1.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

No pros to be listed

Cons

Low pay Unfair treatment to employees Way behind systems to use, everyday something is not working. Changes are done on daily basis with limited information. No one listining to your feed back. Daily pressure to sell without support if a situation arises need immediate dessicion because your calls never been answered. No bouns for staff except managers , and play with mangeres all the time to forefit their bouns. No training is given to prepare you to help their upset customers and they are a lot. Branches are very quite for no walk in and it can be for the whole day in many locations. On lending side the loan processors and underwriters working againest the company for any loan file takes forever compared to other lenders around. The meetings only held to recognize the same mangers they preffer. High diductable medical insurance expensive plans and high copay as well. If any one wants to get sick please join this bank they give new mangers $ 5000 sign on to spend on their expected medical bills from job stress.

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