Better before we were TurnItIn owned. - Customer Support Turnitin Employee Review

2.0
May 25, 2023
Recommend
CEO approval
Business Outlook

Pros

Remote first policy is the best thing.

Cons

Everything else. I worked for a good company before TurnItIn bought it. Employees aren't considered people anymore, there are unreal expectations, changes in job descriptions with no warning. Promotions and job advancement went out the door with TurnItIn. I would not recommend TurnItIn to anyone I cared about in any way.

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Turnitin Response
3y
Thank you for taking time out to share your experience. At Turnitin, we see all feedback as a gift. Glassdoor reviews showcase our strengths, and highlight areas for improvement. So please know that we take your feedback seriously, and will be acting on these insights. As a current employee, we would always encourage employees to share their feedback or concerns directly with our People team or via our engagement surveys. Employee engagement is a top focus for Turnitin and we would love the opportunity to help address the concerns you have and to provide actionable solutions. At Turnitin, we are One-Team and feedback will allow us to always be improving. Please know that acquisitions and integrations sometimes take time to be fully realized. Turnitin is committed to bringing all cultures together and building a strong and fun One-Team culture. In regards to growth and promotion within Turnitin, job families and career development plans and paths are in currently in development and have already launched in some departments! We look forward to you seeing more of this in the next few months and the clarity and direction these will provide.

Explore other reviews about Turnitin

5.0
May 19, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Amazing people and culture! Everyone has been so supportive and welcoming!

Cons

I don't have any cons.

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Turnitin Response
2mo
We appreciate you taking the time to share your experience at Turnitin. It’s wonderful to hear that you’ve felt supported and welcomed by the people around you. Creating a collaborative, inclusive culture where employees can thrive and unleash their potential to positively impact global education is incredibly important to us. Thank you for being part of the team and for the kind feedback.
2.0
Mar 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Turnitin’s mission is meaningful, and many employees genuinely care about supporting educators and students. There are thoughtful, hardworking colleagues across teams, and the remote flexibility is a plus. The products are strong and well-known in the edtech space. Pros: •Mission-driven work •Dedicated colleagues, most are really great •Remote flexibility

Cons

Cons: •Below-market compensation (especially in high-cost areas) •Constant, ongoing structural challenges •Raises lag inflation •Limited growth opportunities •Executive messaging feels disconnected from reality •Under-resourced teams •Organizational silos

2
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Turnitin Response
2mo
Thank you for taking time out to share your experience at Turnitin, We’re pleased to hear our mission, products, and colleagues stood out. Our focus on helping employees unleash their potential to positively impact global education is central to who we are and the work we do. As we continue to grow, we’re evolving how we support our teams with initiatives like strengthening career development, improving organizational alignment, and ensuring our compensation practices remain competitive across regions. We appreciate your feedback, it helps us continue building a stronger, more consistent experience for our employees globally.
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