A sinking ship - Senior Software Engineer Twilio Employee Review

3.0
Feb 21, 2022
Recommend
CEO approval
Business Outlook

Pros

Supportive manager and teammates; some smart co-workers; good perks such as untracked PTO, mega backdoor roth, multiple time offs a year, lots of company swags; good WLB

Cons

Pay is below average, Lots of turnover this past year with tons of the C-level execs, VPs, ICs quitting, Not so transparent c-level, The quality of the new hires keeps going down, The company burns a lot of money on events, parties, celebrity speakers, conferences, etc. but also manages to underpay employees, The company and the extremely vocal cohort of employees (typically on the slack channels) very often make very bold statements on sensitive, touchy social and political polarizing subjects and this has made the company an uncomfortable place for everyone who doesn't agree with them

Explore other reviews about Twilio

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

The culture and team and compensation is great

Cons

Working remote can start to feel really remote sometimes

2.0
Mar 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Comp is fair, benefits are okay. If you are lucky with a low maintenance book of business you can clock roughly 20 hours a week and hit all your goals. I saw this happen to multiple sellers over my tenure.

Cons

The reason I left was in Jan 2026 they re-orged all of the Segment business unit into Twilio. We went from being traditional Segment SaaS sellers to Twilio Account Managers. You have no prospects only existing clients. You spend your day in Zendesk managing tickets, there are zero actual sales activities. Your quota is comprised of organic revenue growth that would occur whether you existed or not. Upside is limited. - Leadership Churn: I worked here for 16 months and during that time I had 5 managers. They couldn't hang onto anyone. - No review or raise during my 16 months here, despite exceeding my quota. - Promotions: you cannot just crush in your role and get promoted. There needs to be a promotion spot available somewhere in your business unit and then you compete with other sellers for it. Your role will not change, your accounts and clients will not change, only your comp will. So why the limited promotion availability?

1
See reviews by: Helpful|Rating|Date|All