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      Tyler Technologies

      Engaged Employer

      Tyler Technologies reviews

      Support Specialist Role - Software Support Specialist Tyler Technologies Employee Review

      2.0
      Oct 7, 2020
      Software support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Learning basic SQL, and other technical skills/language. Good colleagues for the most part.

      Cons

      Every Support team is insanely understaffed. Training is a pointless 2 month period - 1% of what is learned will actually help when you start taking client phone calls and emails. Analyst are also overworked, and have little patience for more than a quick question. Cases pile up on support techs - not uncommon at all for a technician to have 100 "open" support cases that need to be address, along with the expectation of taking 10-15 new cases a day. Little time to work on open cases = they pile up. Everyone is always stressed.

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      5.0
      Jul 14, 2026
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Company to work for! Stable, caring and dedicated to Public Sector.

      Cons

      Sometimes faster change would be beneficial, but thorough consideration is what makes it stable, which is a plus!

      4.0
      May 28, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      BCBS insurance/decent benefits. Good amount of PTO (4 weeks to start, holidays, and 2 floating holidays). WFH M/F and as needed. Solid company so job stability is good as well, which is important in this economy. Flexible in terms of appointments and schedules. Room for growth in your position. Most of mid-level management are kind and open to listening to you.

      Cons

      Definitely underpays compared to the industry standard across the board. Promises more money is coming year after year, but never delivers - senior management is the roadblock here - may not be the case for all departments though. Promotion does not always equal significant/decent pay raise. No sick days - lumped in with PTO instead. However, you can WFH when sick/as needed. Recently changed health insurance to no longer cover diagnostic testing/bloodwork at 100%, so you may get hit with a couple hundred dollar bill.

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