Customer Service - Customer Service Representative U-Haul Employee Review

Overall a great company to work for.

Every company has its flaws, and Uhaul is no exception.

Good for gaining quick customer service experience, and the customer-facing side of the job keeps you busy.

Zero Work-Life Balance: Your personal life is virtually non-existent here. Between working incredibly long hours without overtime pay and the constant pressure to be connected, you can never truly clock out. Unrealistic Availability Expectations: The owner (Joe) requires your personal phone number to be available to anyone, at any time. You are expected to answer work calls during your off-hours, completely erasing the boundary between work and home. Lack of Management Support: U-Haul focuses entirely on the customer at the absolute expense of the employee. Management routinely allows customers to curse at and verbally abuse frontline associates without ever stepping in or backing up their staff. Flawed Technology: The internal booking and rental systems crash on a weekly basis. This leaves associates stranded, forced to repeatedly apologize to frustrated customers because the tech simply doesn't work. Poor Communication: Corporate-level communication is completely dysfunctional, making it incredibly difficult to get answers or support when things go wrong on the floor.