Pros
You do get to work from home, which is nice. The bonuses on completed reservations also makes a nice addition to the paycheck, but that whole system is a Catch 22 (read on). Due to high turn over, management seems to work with you on absences, although you will receive performance plans if they consider it excessive. I don't think they can afford to keep losing agents.
Cons
When you go through training, it will be emphasized over and over that this is not customer service, but customers sales. That's fine, except 50-75% of your day will be spent doing customer service.... confirming existing reservations, taking storage payments, trouble-shooting. When you get reservation calls, DO NOT deviate from the script one bit! Your calls are monitored and if you deviate, you will be told about it. It doesn't matter if following the script is irritating the customer, modifying how you handle the call to please the customer is frowned upon. It seems that customers are viewed as numbers and are not important. The base pay is unlivable. They will reel you in by telling you that you can make up to $18/hour in reservation bonuses, but don't believe them. You have no control over the type of calls you receive and as I said, 50-75% of your calls will be non-reservation based calls. And if you fall below 3.25 reservations per hour, you will receive a performance improvement plan. Communication is very non-existent. I was with the company 6 months and still finding out information I should have known from the beginning. There are some downsides to working from home. When things slow down, wfh agents are the first to have their hours cut. You are also tethered to your computer, so this is not a work-from -home job where you can get things done around the house. Their wfh software that you are required to install on your personal computer is very intrusive. Seem suspicious as it monitors your activity.