Customer Service Manager - Customer Service Manager U.S. Bank Employee Review

1.0
Aug 3, 2017
Recommend
CEO approval
Business Outlook

Pros

Just a big name in a market and that's about it. Don't fall for it.

Cons

At branch, district & region level they run banks the way they want. They discriminate. They have favorable rules for BM. BM can get away with unethical practices & employees who are ethical they find a reason to get rid of them.

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U.S. Bank Response
8y
Hello. Your review regarding unethical behavior is concerning to us. We encourage you to contact hr.employee.relations@usbank.com to report your experience with additional details and we will promptly conduct an investigation if appropriate. Thank you.

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5.0
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CEO approval
Business Outlook

Pros

Great people and work life

Cons

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1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay is market average, and the benefits are quite good. I love my peers. The vast majority of them are kind and talented people. I truly enjoyed my first several years with the company. Well past the honeymoon period for a new employer. And at the time, I recommended this place to anyone I knew looking for a job.

Cons

Management is a mess from the bottom up. The culture of the company has drastically changed over the last several years because of frequent retirements, layoffs, and reorganizations. Employees I know from across describe the same experience: the company has gone from outstanding culture to one that feels openly hostile to its employees. Management decisions are built like cudgels and enforced through all stick and no carrot.

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