Alot of opportunities - Personal Banker U.S. Bank Employee Review

1.0
Nov 25, 2012
Recommend
CEO approval
Business Outlook

Pros

The branch that I work at my manager does a great job trying to make up for all the failed branches in the company. The overall mission statement of the company is great and they are trying to improve customer service The best pro for this business is it is a great starting point and career opportunity for future career needs alot of opportunity for advancement since the turn over is so high.

Cons

The training in this company is pathetic, you will ask how something is done be told one thing then it will be done wrong when you do what you are told and then instead of being trained be told to look it up on the ops manual which is huge. The apperication for the employees in my district is missing alot consistantly are quiting one just quit after five years lack of training, there are atleast three branches in the district that are managerless and no one is training to fix that. The training for new bankers is to sit infront of a computer for hours then be thrown on the line and hopefully you will get it. You get three inconsistant weeks of training out of the branch where you will be told contridictions to what really happens in the branch Alot of empty job threats of termenating on the spot with no warning even if you follow what you were told to do. lack of job security due to increase inconsistacy in expectation, training, and regulations.

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1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay is market average, and the benefits are quite good. I love my peers. The vast majority of them are kind and talented people. I truly enjoyed my first several years with the company. Well past the honeymoon period for a new employer. And at the time, I recommended this place to anyone I knew looking for a job.

Cons

Management is a mess from the bottom up. The culture of the company has drastically changed over the last several years because of frequent retirements, layoffs, and reorganizations. Employees I know from across describe the same experience: the company has gone from outstanding culture to one that feels openly hostile to its employees. Management decisions are built like cudgels and enforced through all stick and no carrot.

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