They’re failing their employees on the front lines - Contact Center Personal Banker U.S. Bank Employee Review

Laid back production work in an office setting. Great management.

Steep learning curve for the machines. Can be frustrating as machinery only works for about a minute before you have to make adjustments.

The pay is market average, and the benefits are quite good. I love my peers. The vast majority of them are kind and talented people. I truly enjoyed my first several years with the company. Well past the honeymoon period for a new employer. And at the time, I recommended this place to anyone I knew looking for a job.

Management is a mess from the bottom up. The culture of the company has drastically changed over the last several years because of frequent retirements, layoffs, and reorganizations. Employees I know from across describe the same experience: the company has gone from outstanding culture to one that feels openly hostile to its employees. Management decisions are built like cudgels and enforced through all stick and no carrot.