US Bank.. There is good and there is certainly bad - Teller U.S. Bank Employee Review

3.0
Jun 16, 2008
Recommend
CEO approval
Business Outlook

Pros

As a teller, the workload is pretty basic. Customer service skills are a must and are easily mastered with common courtesy. It is a great part time job because it is so simple. The communications between branches are great and networking with other employees is easy and fun. District events are enjoyable. There are many loyal customers who consistently visit US Bank, and it's great to follow the lives of our customers and enjoy their company.

Cons

Asking for any days off, whether required or not, is a hassle, if not impossible. Branch managers are consistently out of the office, and it seems like the workload is thrown onto the CSM, Bankers and Tellers for production. US Bank is very number orientated, tellers are expected to hit there referral mark and bankers are expected to hit their points. Employees can be let go if they do not achieve this. It is very easy to feel lost in the shuffle in the day to day branch work at US Bank, and employees are rarely rewarded for good work that is completed, but talked to about a bad situation. I do not know when raises are ever given, though I've known an employee who has been a teller for years and received one raise. This is not a company I would consider working for more than a part time job, certainly not as a career. And one more thing- eight dollars a day for overdraft fees after four business days is extreme. It's hard to sympathize with customers who overdraft their account, because I could not imagine doing this myself; when it comes to the eight dollars a day, it is hard to stand by US Bank on that policy.

Explore other reviews about U.S. Bank

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly Environment and Hybrid Work Model

Cons

Have to pay for parking

1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay is market average, and the benefits are quite good. I love my peers. The vast majority of them are kind and talented people. I truly enjoyed my first several years with the company. Well past the honeymoon period for a new employer. And at the time, I recommended this place to anyone I knew looking for a job.

Cons

Management is a mess from the bottom up. The culture of the company has drastically changed over the last several years because of frequent retirements, layoffs, and reorganizations. Employees I know from across describe the same experience: the company has gone from outstanding culture to one that feels openly hostile to its employees. Management decisions are built like cudgels and enforced through all stick and no carrot.

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