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      U.S. Bank

      Engaged Employer

      U.S. Bank reviews

      Stressful, unappreciated and lack of competent management - Customer Service Representative U.S. Bank Employee Review

      1.0
      Jun 19, 2019
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits and pay were the ONLY good part of the job

      Cons

      Customer talk to you like trash, management spends most their time on there phone, listening to music or blaming subordinates for failed website and policies their constantly updating. Workload and accountability continued to increase for lower lever employees while managers continue to show a lack of give a crap for their employees. In training we were told about customer obsession and all the positives in the company. All I saw was a greedy bank with no concern for their customers or employees. Dont work here

      Explore other reviews about U.S. Bank

      5.0
      May 6, 2026
      Machine operator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Laid back production work in an office setting. Great management.

      Cons

      Steep learning curve for the machines. Can be frustrating as machinery only works for about a minute before you have to make adjustments.

      1.0
      Jul 3, 2026
      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay is market average, and the benefits are quite good. I love my peers. The vast majority of them are kind and talented people. I truly enjoyed my first several years with the company. Well past the honeymoon period for a new employer. And at the time, I recommended this place to anyone I knew looking for a job.

      Cons

      Management is a mess from the bottom up. The culture of the company has drastically changed over the last several years because of frequent retirements, layoffs, and reorganizations. Employees I know from across describe the same experience: the company has gone from outstanding culture to one that feels openly hostile to its employees. Management decisions are built like cudgels and enforced through all stick and no carrot.

      1
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