The Culture has Gone Downhill - Assistant Branch Manager U.S. Bank Employee Review

1.0
Aug 11, 2019
Recommend
CEO approval
Business Outlook

Pros

The benefits are solid such as a 4% 401k match and a good contribution to your HSA account. Employees are given lots of vacation time if you are able to use it.

Cons

The culture of the bank has shifted dramatically since Richard Davis stepped away from U.S. Bank. It went from a people centered company to a numbers centered company. It is very easy to tell that the current CEO and his managing committee do not care about the little guy. Community/retail banking has turned into an awful place to exist. Branches are expected to run short staffed with this "hiring freeze" that has been going on for 3 years now. Everyone is burnt out and stretched to their limits. Employees feel guilty to take vacation to unwind because it adds more stress onto their already stressed co-workers. The company does not roll out projects or systems in an organized fashion. They have taken an "Agile" approach to improvements but move things out too quickly. Systems are commonly half done and rendered useless because they were never stress tested and we are constantly promised tech that will make our lives easier, only to be told it is not in the budget this year.

Explore other reviews about U.S. Bank

5.0
May 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Laid back production work in an office setting. Great management.

Cons

Steep learning curve for the machines. Can be frustrating as machinery only works for about a minute before you have to make adjustments.

1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay is market average, and the benefits are quite good. I love my peers. The vast majority of them are kind and talented people. I truly enjoyed my first several years with the company. Well past the honeymoon period for a new employer. And at the time, I recommended this place to anyone I knew looking for a job.

Cons

Management is a mess from the bottom up. The culture of the company has drastically changed over the last several years because of frequent retirements, layoffs, and reorganizations. Employees I know from across describe the same experience: the company has gone from outstanding culture to one that feels openly hostile to its employees. Management decisions are built like cudgels and enforced through all stick and no carrot.

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