Banking nightmare - Customer Service Manager U.S. Bank Employee Review

1.0
May 4, 2010
Recommend
CEO approval
Business Outlook

Pros

Good for starting positions only.

Cons

Probably the worst health benefits in the banking industry. All plans have a deductible so if you ever need to see a doctor for more than the annual check up be ready to spend a lot of money. Upper management has this idea that all the salaried employees do not have a personal life so they can work long hours and don't need a day off. The same idea does not apply to them though, as they don't really provide too much support. The cheapest company to work for. Expect to buy your own pens and post it notes as the bank does not supply those. They prefer hiring from outside rather than promoting from within as they believe that the grass is greener on the other side.

Explore other reviews about U.S. Bank

1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay is market average, and the benefits are quite good. I love my peers. The vast majority of them are kind and talented people. I truly enjoyed my first several years with the company. Well past the honeymoon period for a new employer. And at the time, I recommended this place to anyone I knew looking for a job.

Cons

Management is a mess from the bottom up. The culture of the company has drastically changed over the last several years because of frequent retirements, layoffs, and reorganizations. Employees I know from across describe the same experience: the company has gone from outstanding culture to one that feels openly hostile to its employees. Management decisions are built like cudgels and enforced through all stick and no carrot.

2
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