Retail banking needs an overhaul - Personal Banker U.S. Bank Employee Review

2.0
May 17, 2010
Recommend
CEO approval
Business Outlook

Pros

Company is financially secure and has branded itself well, which can be a very good thing if you deal with customers.

Cons

Could be a great job but in many branches you will see what a mess the management is (absolutely no congruency in banker expectations between branches, districts, or regions) and how you as a banker have so many strings attached that its hard to get anything accomplished. New rules pertaining, changes to policies of dealing with customer situations, and changes to your daily routine are implemented on the fly and then changed dozens of times (imagine office space with the TPS reports). Sadly about half of the branch managers don't do anything productive, there are dozens of meetings and calls they are on, that are mostly overkill. About half of the managers are interested in helping their customers and bankers and you will find the other half locked in an office all day. There is NO emphasis on actual production from them, while in turn there is an impending ax always being held above the bankers heads. This poor leadership makes it tough to want to come into work each day.

Explore other reviews about U.S. Bank

1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay is market average, and the benefits are quite good. I love my peers. The vast majority of them are kind and talented people. I truly enjoyed my first several years with the company. Well past the honeymoon period for a new employer. And at the time, I recommended this place to anyone I knew looking for a job.

Cons

Management is a mess from the bottom up. The culture of the company has drastically changed over the last several years because of frequent retirements, layoffs, and reorganizations. Employees I know from across describe the same experience: the company has gone from outstanding culture to one that feels openly hostile to its employees. Management decisions are built like cudgels and enforced through all stick and no carrot.

3
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