A good place - with a few faults. - Universal Banker U.S. Bank Employee Review

3.0
Jun 8, 2010
Recommend
CEO approval
Business Outlook

Pros

A strong commitment to customer service - working with the customer is the company's top priority so you don't have to feel completely rude and heartless when speaking with others.

Cons

The emphasis on Customer service extends to sales as well, therefore it is completely plausible that one would exceed all sales goals and yet not receive incentive pay. Not only that but your incentive payout is not based on your individual loyalty score, but that of your entire branch. One bad egg can mean that no one in the branch receives a bonus.

Explore other reviews about U.S. Bank

5.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people. Great income potential

Cons

Advance opportunity not there. Could not relocate

1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay is market average, and the benefits are quite good. I love my peers. The vast majority of them are kind and talented people. I truly enjoyed my first several years with the company. Well past the honeymoon period for a new employer. And at the time, I recommended this place to anyone I knew looking for a job.

Cons

Management is a mess from the bottom up. The culture of the company has drastically changed over the last several years because of frequent retirements, layoffs, and reorganizations. Employees I know from across describe the same experience: the company has gone from outstanding culture to one that feels openly hostile to its employees. Management decisions are built like cudgels and enforced through all stick and no carrot.

3
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