Staffing issues - Client Relationship Consultant II U.S. Bank Employee Review

2.0
Oct 11, 2021
Recommend
CEO approval
Business Outlook

Pros

The only thing that might remotely be worth it is the pay, but even then for all that we've been through, it doesn't feel like it's enough.

Cons

I started with the company during the very beginning of COVID so my introduction to banking was a bit different. During the interview process I was told that they were restructuring their positions. They were doing away completely with teller positions and wanted to move towards their bankers fulfilling both roles. This, based off what I know now working with them seems more like a move to save on the amount of people they had to have on payroll than anything. We have been understaffed, not just at my location, but at most of the other branches in the local area. This for my branch in specific, all started to be most prevalent after we lost five members of staff within my first six months. It was then left to four members of staff, including myself to manage a high traffic branch, keeping appointments, managing sales goals and somehow getting people through the teller lines. There were not and still are not enough of us to maintain this pace and function. It is taxing to say the least. Most days it feels like I live in the branch.

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1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay is market average, and the benefits are quite good. I love my peers. The vast majority of them are kind and talented people. I truly enjoyed my first several years with the company. Well past the honeymoon period for a new employer. And at the time, I recommended this place to anyone I knew looking for a job.

Cons

Management is a mess from the bottom up. The culture of the company has drastically changed over the last several years because of frequent retirements, layoffs, and reorganizations. Employees I know from across describe the same experience: the company has gone from outstanding culture to one that feels openly hostile to its employees. Management decisions are built like cudgels and enforced through all stick and no carrot.

3
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