Wouldn't Recommend to My Worst Enemy - Customer Service Representative (CSR) U.S. Bank Employee Review

1.0
Oct 15, 2021
Recommend
CEO approval
Business Outlook

Pros

- The benefits are nice

Cons

- Might have been just me, but my manager sucked - Terrible recovery of 401k and it would take 2 weeks before I could even start the process to recover my account and an additional 2 weeks to receive my funds - Timing is terrible. I quit back in August, got 4 threatening letters at once about their equipment (even though I didn't have return slips and refused to pay $200+ for returning their equipment) and it's currently October 15th with no update aside from "You'll have to wait, you're at the end of the process," although I contacted HR on October 4th (after repeated contacts from September 1st thru 20th regarding these slips) - If you ever need help for anything HR related, expect a hour and a half hour long wait just to get basically told "Welp. We can't do anything," or "Someone else handles that," and a further hour and a half wait to be told the former - Please, honestly, unless you need money, never work here if possible. Maybe I got unlucky once again, but I would rather work at McDonald's than here ever again in my life

Explore other reviews about U.S. Bank

5.0
May 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Laid back production work in an office setting. Great management.

Cons

Steep learning curve for the machines. Can be frustrating as machinery only works for about a minute before you have to make adjustments.

1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay is market average, and the benefits are quite good. I love my peers. The vast majority of them are kind and talented people. I truly enjoyed my first several years with the company. Well past the honeymoon period for a new employer. And at the time, I recommended this place to anyone I knew looking for a job.

Cons

Management is a mess from the bottom up. The culture of the company has drastically changed over the last several years because of frequent retirements, layoffs, and reorganizations. Employees I know from across describe the same experience: the company has gone from outstanding culture to one that feels openly hostile to its employees. Management decisions are built like cudgels and enforced through all stick and no carrot.

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