Toxic culture - avoid - Anonymous employee U.S. Bank Employee Review

2.0
Jan 14, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent vacation time and okay benefits - but none of it matters if you have terrible managers who block you from using them.

Cons

A person's experience here will be a crapshoot depending on which manager they get. There are a LOT of incompetent terrible managers there and nothing is done about them. Managers in my department bullied employees constantly. Their favoritism to a couple of select employees was so blatant it would have been funny if it wasn't at the expense of other employees. Managers actually said inappropriate or offensive things about race and gender directly to employees. Most of my department complained to HR and the ethics line multiple times. Nothing changed. Exempt employees forced to work consecutive weekends but then docked a day's pay a few weeks later if they were sick for one day and had no sick days left. Or you'd be forced to use vacation time if you were a couple hours of late into the office due to a family emergency. This despite the fact that you've worked the previous several weekends. Hourly employees being a couple minutes late made to come in on the weekend and work a full hour to make the time up. They weren't allowed to come early or stay late. Being told you can't attend a continuing education event even if you're on the board of the professional organization that is sponsoring it unless you use a vacation day. I know that no department is perfect but this was excessive. I wouldn't have believed that the things I saw and experienced actually happen in a reputable company until they actually happened right in front of me. The employee surveys were awful so the bank suspended them to have a year focused on strengthening management. We saw no change. On the most recent all-employee survey the managers in my department again got abysmally low ratings. If you are interviewing here, ask detailed questions about department turnover. Ask if they do all-employee surveys and how the employees have rated the managers and the department. Find former employees of the department you're interviewing for on linked in and see if you can ask them questions - the worst that will happen is they'll say no. In my career I've worked for other banks as big as or bigger than US Bank and my department in US Bank by far had the worst environment and culture. Which is a shame because i think the CEO means well, but such bad managers being allowed to be so abusive that they ruin whole departments is a big spot on the reputation of the company.

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U.S. Bank Response
11y
We're concerned about the experience you had and would like to know more. Please email us at hr.employee.relations@usbank.com - Thank you.

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5.0
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Pros

Great company culture. Many priceless teaching programs.

Cons

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1.0
Jul 3, 2026
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Pros

The pay is market average, and the benefits are quite good. I love my peers. The vast majority of them are kind and talented people. I truly enjoyed my first several years with the company. Well past the honeymoon period for a new employer. And at the time, I recommended this place to anyone I knew looking for a job.

Cons

Management is a mess from the bottom up. The culture of the company has drastically changed over the last several years because of frequent retirements, layoffs, and reorganizations. Employees I know from across describe the same experience: the company has gone from outstanding culture to one that feels openly hostile to its employees. Management decisions are built like cudgels and enforced through all stick and no carrot.

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