Pros
- full time remote - easy online banking / app - decent technology
Cons
- you are not allowed to disconnect from verbally abusive customers and, if you do, you can be fired - managers do not take live escalations despite procedures being in place for them to do so - there is no support from leadership and training is minimal - regardless of your job title, they can, will, and have move you from one position to another by calling it "upskilling" or to another department on the phones - once you start, your pay is determined by a grade and you cannot pass the "mid-point". raises will become smaller and smaller to avoid it. - despite reviews asking for how you performed outside of your "metrics", you will only be graded on them and your "merit raise" will be 0% - 3% - 5% - there are no bonuses and no cost of living increases