A lot of favoritism and only "manager-fluffers" get promoted/additional assingments - Customer Service Representative (CSR) U.S. Bank Employee Review

1.0
Oct 14, 2023
Recommend
CEO approval
Business Outlook

Pros

Working remotely is nice but thats about it

Cons

Too many manager fluffers within the company that will get them off the phones, despite poor performance or knowing what theyre are actually doing. Also the overall culture is "idgaf" when it comes to actually resolving customer issues... "I care too much, when the company doesnt care then I dont care either. Also dont get me started on moving up, down or laterally within the company because they make it impossible and theres too many thing to name about what I dislike about this company.

Explore other reviews about U.S. Bank

5.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people. Great income potential

Cons

Advance opportunity not there. Could not relocate

1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay is market average, and the benefits are quite good. I love my peers. The vast majority of them are kind and talented people. I truly enjoyed my first several years with the company. Well past the honeymoon period for a new employer. And at the time, I recommended this place to anyone I knew looking for a job.

Cons

Management is a mess from the bottom up. The culture of the company has drastically changed over the last several years because of frequent retirements, layoffs, and reorganizations. Employees I know from across describe the same experience: the company has gone from outstanding culture to one that feels openly hostile to its employees. Management decisions are built like cudgels and enforced through all stick and no carrot.

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