Question 1

Is U.S. Customs and Border Protection a good company to work for?

Accepted Answer

U.S. Customs and Border Protection has an overall rating of 3.6 out of 5, based on over 549 reviews left anonymously by employees. This rating has decreased by 10% over the last 12 months. 68% of employees would recommend working at U.S. Customs and Border Protection to a friend and 63% have a positive outlook for the business. The best reviews about U.S. Customs and Border Protection have been left by employees working as Agriculture Specialist, Border Patrol Agent and CBP Technician.

Question 2

Does U.S. Customs and Border Protection pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, U.S. Customs and Border Protection employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at U.S. Customs and Border Protection. This rating has decreased by 7% over the last 12 months.

Question 3

How satisfied are employees working at U.S. Customs and Border Protection?

Accepted Answer

68% of U.S. Customs and Border Protection employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated U.S. Customs and Border Protection 3.1 out of 5 for work life balance, 3.1 for culture and values and 3.8 for career opportunities.

Question 4

What are the top reviewed jobs at U.S. Customs and Border Protection?

Accepted Answer

CBP Officer (47), Border Patrol Agent (38), Officer (25), CBPO (17), Customs and Border Protection Officer (17), CBP Technician (13), Agriculture Specialist (12), Import Specialist (10), Mission Support Specialist (10), Management and Program Analyst (9), Program Manager (9), Supervisory Border Patrol Agent (9), Auditor (7), Agent (6), Attorney (6)

Question 5

What are the pros of working at U.S. Customs and Border Protection according to real employee reviews?

Accepted Answer

"Provides good pay compared to private sector and decent schedules" ((in 76 reviews)); "Great benefits; retirement includes an annuity and a thrift savings plan (401k)." ((in 67 reviews)); "MANY opportunities to promote and do different things." ((in 17 reviews)); "Salary is good for a government job" ((in 16 reviews)); "Good people dedicated to the mission" ((in 16 reviews))

Question 6

What are the cons of working at U.S. Customs and Border Protection according to real employee reviews?

Accepted Answer

"poor management, as a technician you are low priority a k" ((in 49 reviews)); "Can be long hours and miss out on family functions due to work" ((in 30 reviews)); "low morale" ((in 9 reviews)); "leadership, law enforcement, hard, challenging" ((in 8 reviews)); "Arrogant, lack of any training for the position, and managers sleep with their direct subordinates with no repercussions." ((in 7 reviews))

Question 7

What are employees saying about U.S. Customs and Border Protection layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about U.S. Customs and Border Protection layoffs and their outlook for job security at U.S. Customs and Border Protection in 2026.

Question 8

What are the top reviewed U.S. Customs and Border Protection locations?

Accepted Answer

Washington, San Diego, Tucson, El Paso, Miami, Laredo, New York, Indianapolis, San Francisco, Chicago, Los Angeles, Newark, McAllen, San Luis, Detroit, Houston, Buffalo, Artesia, Long Beach, San Ysidro, New Orleans, Baltimore, Orlando, Ashburn, Springfield, Brownsville, Dallas, Seattle, Boston, Jersey City

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Worst agency - Mission Support Specialist U.S. Customs and Border Protection Employee Review

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