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U.S. Customs and Border Protection

Engaged Employer

CBP Officer:Good Pay, Retirement and Benefits But Watch Your Back - CBP Officer (Retired) U.S. Customs and Border Protection Employee Review

2.0
Nov 12, 2015
Recommend
CEO approval
Business Outlook

Pros

Money if you like to work overtime is fantastic depending on location and situation. Plenty of TDY opportunities. Shift differential is 20% for mids , 15% for evenings , Sunday pay and double time over 8 hours or 40. Great upward mobility if you are become what upper management wants you to become. 20 Year Retirement as long as you stay a CBPO or other LE

Cons

Often weird hours and holidays as typical in LE. Leave can be hard to get when you want / need it as they are often understaffed to accommodate . You have to set up leave choices for the year by the fall before (usually). The big money comes working double shifts with turnarounds, it's great cash but hard on you. Getting hired is hard due to the polygraph procedure which is right of out 1984 "Orwell". How horrible this is depends on the examiner but their play book comes straight from Internal Affairs with orders to tear you down. Yes I have read it and I personally find it insane. FWIW since it's transition DHS has rated bottom of the list or second place at the bottom in the annual Gov employee satisfaction. survey. First and second level supervisor turnover is very high with many working a couple years then voluntarily busting back to regular officer. There is little or no positive interactive between management and first line officers and CBP brings new meaning to the term Micromanagement . You will encounter these conditions at every POE anywhere in the country with very few exceptions.

Explore other reviews about U.S. Customs and Border Protection

5.0
Mar 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Great environment for attorneys of all experience levels wanting to enter government service. Promotional advancement is clear and fair.

Cons

Experience and outcomes may vary by office/region.

4.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Comfortable office, reasonable expectations form management, Good salary

Cons

Gets slow when there are Budget problems

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