employer cover photo
employer logo
employer logo

U.S. Customs and Border Protection

Engaged Employer

Immature, top-heavy org plagued by nepotism and favoritism with a culture that shows zero concern for employees. - Cyber Security Analyst U.S. Customs and Border Protection Employee Review

1.0
Apr 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Federal employment benefits remain valuable but have evolved. While healthcare is good, premiums have increased. The TSP/401k and FERS pension particularly reward long-term (20+ year) employees. Additional perks include TSA PreCheck, MPC Passport app access, and various travel discounts. Overall, the comprehensive benefits package remains advantageous.

Cons

Top-heavy organization plagued by nepotism and favoritism, with advancement requiring either exceptional patience or political maneuvering. Despite 15 years of service, I witnessed no organizational maturation since DHS formation. The leadership structure is bloated with excessive Branch Chiefs and GS-14/15 executives who are frequently absent, yet demand constant appeasement from staff. Work-life balance exists solely due to union intervention, not organizational values—a situation that has deteriorated since Secretary Mayorkas's departure. Federal employees maintain a generally negative attitude toward contractors, though contractors typically receive better compensation for enduring this challenging environment.

Explore other reviews about U.S. Customs and Border Protection

5.0
Mar 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Great environment for attorneys of all experience levels wanting to enter government service. Promotional advancement is clear and fair.

Cons

Experience and outcomes may vary by office/region.

4.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Comfortable office, reasonable expectations form management, Good salary

Cons

Gets slow when there are Budget problems

See reviews by: Helpful|Rating|Date|All