Pros
Some flexibility in your schedule, autonomy to get the job done
Cons
Employee performance ratings are based on completion of assigned cases by artificial deadlines, and in order to meet those goals you must work excessive hours that include most evenings, weekends, and holidays. No overtime is allowed, yet you are encouraged to work more than 8 hrs per day and 40 hours per week while they look the other way. You roll those hours forward into the next week and then the following week until you can claim them. This would be illegal for any other employer, yet the federal government gets away with it. They are not subject to the Fair Labor Standards Act. If you have a complaint, it has to be made to the Office of Personnel Management, and they simply do nothing. New employees are classified as "intermittent" regardless of the number of hours worked every week and are not eligible for any pay increases (other than a possible annual cost of living increase) or any type of paid leave, including annual leave, sick leave or holiday pay. You must work in this status for FOUR YEARS before you can be made a permanent employee and become eligible for benefits or pay raises. Entry pay is low (and you stay at this same pay level for at least 4 years with no increase); working conditions are undesirable and often dangerous. There is no consideration given to those who work in the trenches. And there is no reward for doing outstanding work, taking on the toughest cases and converting them, and having the highest production rate.