Pros
Great tradition paired with one of the most important mission sets in the Federal government. Truly great people in the Field. I love my office, the Agents and RAIC... superior group.
Cons
Unwillingness to revise outdated processes. NO training for administrative personnel... you better be a self-starter and be prepared for long distance OJT. Overburdened support personnel and systems. Far too much oversight that promotes a culture of fear and punishment over training and guidance. We waste more paper in a day than any other government agency I've ever seen because of antiquated filing practices... just an example of the "that's the way we've always done it" mode of thinking. Being part of DHS has greatly affected, in a negative way, employee satisfaction and detracted from our ability to focus on the mission sets prescribed to the USSS. The additional layer of bureaucracy is an unnecessary burden stressing our already diminished manpower.