They should rename NOC engineer title to Service Desk technician - NOC Engineer USAN Employee Review

3.0
Oct 4, 2021
Recommend
CEO approval
Business Outlook

Pros

Not really any big positives. It pays money.

Cons

There are never enough people per shift to take proper days off. NOC is strangely managed to the point of disfunction. The job description said there was troubleshooting when in reality there is none and "level 1" triage isn't really a thing because they have no access to any systems. Also, this one is minor but the shifts are oddly named. The swing shift is from 3PM to 11PM and Mid is from 11PM to 7AM.

Explore other reviews about USAN

5.0
Aug 14, 2025
Recommend
CEO approval
Business Outlook

Pros

This is a small company that really rewards initiative and hard work. If you have an idea, you get listened to. Hybrid work environment is excellent and I have learned a lot while working here and been promoted quickly. Work outside of business hours is rare.

Cons

The company is secretive about new projects and changes to the organization.

1
1.0
Mar 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Working at USAN was a short chapter that gave me valuable experience, although some upper ups can be somewhat annoying and unprofessional but I’ve grown past it

Cons

A particular manager felt it was always okay to talk about other team mates in their absence during one on one reviews.

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