Okay place to work if you like inconsistency and micromanagement - Customer Service Representative UScellular Employee Review

3.0
Oct 25, 2012
Recommend
CEO approval
Business Outlook

Pros

Pros are culture that tries to be a better place to work and culture is The Dynamic Organization. The DO as it's called, is what is said to be the driving force and model for company interactions, and for the most part, it's a positive place due to good benefits, clean and well managed facility, intentions of being a customer focused company and empowering employees to do what is necessary to assure good relationship with customers. Attempts to stay in line with the ideals of Jack Rooney, and maintain high levels of empowerment and respect. Works to maintain high level of employee engagement with culture surveys, feedback, etc.

Cons

In actuality, you're asked constantly to engage in lots and lots of coversations about your personal life , feelings, constantly provide feedback to superiors who may or may not really want honest feedback. Very fanatical about using company jargon and communication is almost like learning another language. Conversations during development sessions are stilted due to necessity of using the jargon instead of communicating normally about the same subject. The company policy changes constantly and many times the management even admit to not really knowing what is required and actions and requirements are often reversed after multiple disputes from employees. Feedback about products that are obviously problematic is take poorly and often rejected as not being supportive of the DO. Managment often disagrees from one to the other as to what specific policys and practices actually mean or consist of. Frequent changes of leadership means being coached by many different individuals and adjusting repeatedly to new persons version of the job requirements. One telling thing to me was that after Mary Dillon took over, almost anyone who had been in the top management for any time left and was replaced. The company changed greatly and is not what it used to be.

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5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Company Culture Compensation Upward Mobility

Cons

Job Stability Brand Visibility Ability to attract talent

4.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

I had a very positive experience working with this company. The company fostered a collaborative culture and provides opportunities for professional growth and development.

Cons

Decision-making processes could be more transparent, and employees would benefit from greater support and recognition

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