3.0
Apr 10, 2014
Former employee, more than 5 years
Knoxville, TN
Recommend
CEO approval
Business Outlook
Pros
Great benefits. Many weeks of training before placed on phones. Good pay.
Cons
Changing the metric all the time on how your calls are evaluated, makes it hard to stay above and get counseling all the time. To get into a better role off the phones, it's by who you know, not your qualifications. Morale is very low due to can't keep the systems running properly and makes customers mad and they take out on the reps.