My experience at Ulta has been miserable and not rewarding so far. - Operations Manager Ulta Beauty Employee Review

1.0
Dec 21, 2011
Recommend
CEO approval
Business Outlook

Pros

The discount is decent, but its not worth it because of everything esle the employees have to go through. The health benefits are ok for managers.

Cons

The customer service is terrible and I am completely embarrassed to work for this company. Whatever happened to the customer is always right? There is no communication among managers, and all managers just do what they want. The associates get treated poorly by management and customers and they dont get paid enough to deal with all of that. The company does thank its employees, but District Managers and General Managers do not know how to thank their employees. I completely regret taking this job, and I am hoping to find a new one soon.

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5.0
Mar 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Lovely people to work with

Cons

Credit card signs ups at register

2.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Gratis There are good hard working people that want to do well. I am still there (barely) because I haven’t completely given up that things will be handled/addressed correctly for those not aligned with company vision and expectations. However after 5 years of inaction it’s hard to believe that positive change will actually and maybe just maybe Myself and others that are dedicatedI will be recognized vs taken for granted.

Cons

No furthering development Keep toxic (leaders especially) allowing unacceptable behavior conduct and violation of company code Communication is very poor…it’s inconsistent,For example managers are not provided with direct email accounts so it’s a community email box. This causes a large amount of information to be read by the wrong audience and is not communicated if read by the wrong leader

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