Going backwards - Operations Manager Ulta Beauty Employee Review

2.0
Apr 3, 2024
Recommend
CEO approval
Business Outlook

Pros

I liked my job as operations manager. It's where my strengths are. It can be fun.

Cons

Accumulated vacation (about 2 hours per paycheck) 24 hours of PTO as a manager The company just reenvisioned its management and has taken back the pay level at which operation employees function vs other managers in the store. If you are uninterested in working around a salesy-salon atmosphere you won't get anywhere with this company. The operational side of the business isn’t even included in the "trifecta" (aka the new business moto). In contrast, operations demand the most amount of physical labor and general workload, intellect when it comes to software/process systems, overtime, accountability, etc. The job never stops. The merchandising manager position has also taken a backward step and now the company has redefined the role as a "lead tasking" associate. As the least paid manager in the store, Merchandising Managers are essentially operation managers who are relied upon to finish endless job expectations on one hand and to be a sales manager in the other. The task associates get paid less than the beauty advisors. Simply said, they do more work and need more common sense.

Explore other reviews about Ulta Beauty

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

No pressure for sales, and less product pushing

Cons

Lots of time on your feet

2.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Gratis There are good hard working people that want to do well. I am still there (barely) because I haven’t completely given up that things will be handled/addressed correctly for those not aligned with company vision and expectations. However after 5 years of inaction it’s hard to believe that positive change will actually and maybe just maybe Myself and others that are dedicatedI will be recognized vs taken for granted.

Cons

No furthering development Keep toxic (leaders especially) allowing unacceptable behavior conduct and violation of company code Communication is very poor…it’s inconsistent,For example managers are not provided with direct email accounts so it’s a community email box. This causes a large amount of information to be read by the wrong audience and is not communicated if read by the wrong leader

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