Customer Service Representative - Anonymous employee Uncommon Goods Employee Review

1.0
Jan 11, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you work hard, you can definitely get more hours, which is really appreciated.

Cons

Oh if only they spent so much time monitoring pot usage as they do cellphone usage! Half the part-time staff reeks of pot - especially those in the warehouse - it is no wonder so many customers complained about their orders arriving damaged and smashed, or sent to wrong addresses with bad personalization. A part-time manager even said to me "I like working here, there is no drug testing for us seasonal guys", so if you are not a stoner you may not like the place.

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Uncommon Goods Response
8y
Firstly, thank you for your hard work in helping our customers throughout the season. If you are currently looking for a new role, I’d be happy to help you learn about opportunities for work in surrounding neighborhoods. I’d like to hear about the areas where you see that we can improve (you can reach me by email at scullen@uncommongoods.com). Our Tech Team is always working hard to deploy new equipment to ensure our team has up to date resources (including some exciting new upgrades for the 2018 season). Please also be aware that we have a drug and alcohol-free workplace and a safety policy that focuses on our commitment to protecting the safety, health, and well-being of all team members and other individuals at UncommonGoods. Our policies were established to balance our respect for individuals, maintain a safe work environment, and achieve our organization goals. Team members who violate this policy are be subject to disciplinary action, up to and including termination. Best, Sean

Explore other reviews about Uncommon Goods

5.0
Oct 29, 2025
Anonymous freelancer
Recommend
CEO approval
Business Outlook

Pros

The management is great and very supportive, pay is good and everyone works great as a team.

Cons

Only a temporary position as the bulk of their business is the last quarter of the year.

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Uncommon Goods Response
8mo
Thank you for taking the time to share your experience with Uncommon Goods! We’re delighted to hear that you enjoyed your time with us and found our management team and work environment to be supportive and collaborative. You’re right - our busiest season is during the holidays, and we bring on many talented freelancers and seasonal team members to help us deliver great experiences for our customers during that time. We truly value the energy and contribution of everyone who joins us for the season and hope that the experience is rewarding and memorable. We appreciate your feedback and wish you the very best in your next opportunity!
4.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Pays Good Supervisors are super nice

Cons

Bathroom stinks or are in horrible condition Sometime hire aggrieve and crazy ppl

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Uncommon Goods Response
1mo
Thank you for taking the time to share your feedback. We're glad to hear that you had a positive experience with your supervisors and found our compensation competitive. We also appreciate your raising concerns about the condition of our restrooms. Providing a clean, safe, and comfortable workplace is important to us, and feedback like this helps us identify areas for improvement. As for your comments regarding coworkers, we recognize that every workplace brings together people with different personalities, backgrounds, and working styles. We strive to foster a respectful, inclusive environment where team members can work together professionally and feel supported. We wish you all the best and thank you for your contributions during your time with us.
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