All around great company to work for! Would recommend - Seasonal Customer Service Representative Wfh Uncommon Goods Employee Review

4.0
May 16, 2023
Recommend
CEO approval
Business Outlook

Pros

Everyone that I had interacted working at UG were all agreeable, professional and helpful people. The culture is really healthy if you maintain reasonable expectations. The pay is also higher than other CS roles you'll find on the job market although I think we can agree the bar is despicably set low in the first place. At times it can be extremely busy and a little stressful but the workflow throughout the shifts were steady and customers on average are really polite.

Cons

Just the nature of their business model and market, but UG makes most of their profit during the holiday season where the rest of the year they either break even or operate on a loss. So this means if you are hired for a seasonal position there is noopportunity to grow within the company or a chance of stable work after. I also believe this is just a flaw with any CS role anywhere, but they want you to finish your tickets/solve issues as fast as possible which means less time to be personable with customers and added pressure which can lead to error.

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Uncommon Goods Response
3y
Thank you for taking the time to provide your valuable feedback. We're grateful to hear that your experience as a seasonal team member on our Customer Service team was generally very positive. Your contributions during season are vital to the health of our business overall. We do understand that the very nature of these roles allows for little development or opportunities for year round roles however it does happen occasionally and we are consistently looking for ways to retain individuals where we can. We also hope that you were able to take advantage of our seasonal team resources like our resume review that could assist with more potential in securing permanent employment even if not with Uncommon Goods. Your feedback as it relates to ticket management is also crucial to looking for ways to improve not only our CSR experience but that of our customers. We wish you the very best and appreciate your time. Director, People Team Uncommon Goods

Explore other reviews about Uncommon Goods

5.0
Oct 29, 2025
Anonymous freelancer
Recommend
CEO approval
Business Outlook

Pros

The management is great and very supportive, pay is good and everyone works great as a team.

Cons

Only a temporary position as the bulk of their business is the last quarter of the year.

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Uncommon Goods Response
8mo
Thank you for taking the time to share your experience with Uncommon Goods! We’re delighted to hear that you enjoyed your time with us and found our management team and work environment to be supportive and collaborative. You’re right - our busiest season is during the holidays, and we bring on many talented freelancers and seasonal team members to help us deliver great experiences for our customers during that time. We truly value the energy and contribution of everyone who joins us for the season and hope that the experience is rewarding and memorable. We appreciate your feedback and wish you the very best in your next opportunity!
4.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Pays Good Supervisors are super nice

Cons

Bathroom stinks or are in horrible condition Sometime hire aggrieve and crazy ppl

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Uncommon Goods Response
1mo
Thank you for taking the time to share your feedback. We're glad to hear that you had a positive experience with your supervisors and found our compensation competitive. We also appreciate your raising concerns about the condition of our restrooms. Providing a clean, safe, and comfortable workplace is important to us, and feedback like this helps us identify areas for improvement. As for your comments regarding coworkers, we recognize that every workplace brings together people with different personalities, backgrounds, and working styles. We strive to foster a respectful, inclusive environment where team members can work together professionally and feel supported. We wish you all the best and thank you for your contributions during your time with us.
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