Too many cooks in the kitchen - Customer Service Representative (CSR) Uncommon Goods Employee Review

One of our guiding principles is We are Always Learning and your feedback contributes directly to this business objective. We review our team/department structures annually to address concerns like you have expressed in regard to too many levels of management and make adjustments where we find issue. Customer service is hard work with many demands as we know you understand and patience is paramount for all facets of the role. This feedback provides us an opportunity to stress that this level of composure is required and perhaps supply some ways to address expectations of fellow team members, direct reports and customers. We also acknowledge that systems and process should always be scrutinized for efficiencies and the cyclical nature of cause and effect of when they are not so efficient - we agree this is foundational to our business and have a reliable product management and tech team to assist in developing the best internal tools to support our teams. We are consistently striving to do better in these areas and appreciate the accountability your feedback requires of us. Best, Director, People Team Uncommon Goods