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      UniFirst

      Engaged Employer

      UniFirst reviews

      Gross and unprofessional - Customer Service Representative UniFirst Employee Review

      1.0
      Jul 17, 2016
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Can't think of anything good to say about the office where I worked.

      Cons

      Unprofessional, this office was the worst place I ever worked. The manager I had was new to management and had no idea how to lead people. She would rather get the work done than teach you how and be upset when she was doing more than someone else that just didn't know how. In this office the route guys were a mixture of cool and not cool, some had manners and some would speak so rudely while asking you to do something. The branch manager was normally a pretty fair guy though he knew how the route guys were and knew how his new manager ran her department and didn't seem to offer/enforce coaching to help.

      avatar
      UniFirst Response
      9y
      Every UniFirst Team Partner is an important part of our organization, and we thank you for your service. And, we feel badly that you feel you did not get the training and support that you deserved from your leaders. We hope that in your next position, you find exactly what you are looking for.

      Explore other reviews about UniFirst

      5.0
      Jun 14, 2026
      Sales consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance, opportunities for large commission

      Cons

      Contractual sales, Being bought out

      avatar
      UniFirst Response
      3w
      Thank you for your feedback. We look forward to having you continue to grow with us!
      4.0
      Jul 3, 2026
      Cdr customer development
      Recommend
      CEO approval
      Business Outlook

      Pros

      Upper management genuinely cares about their team, and the hiring process is simple and straightforward. Base pay and the monthly stipend are both fair, and I appreciate the company's structure — questions get answered quickly, and you have dedicated team member support. I also like that the role is self-managing, with CDR handling pricing and deal structuring so you can focus on your own performance. Overall, this company really takes care of its employees.

      Cons

      The pay structure for this role is a bit unique — after a sale closes, the CDR earns commission for the first few months, and then commission transitions over to the drive team. It's certainly not a deal-breaker, just an observation, and I'm not knocking the company for it. All in all, I had a wonderful experience at UniFirst.

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