My experience with Unifirst - Customer Service Representative UniFirst Employee Review

2.0
Mar 1, 2021
Recommend
CEO approval
Business Outlook

Pros

Benefits were good and thats it.

Cons

Upper Management is extremely unprofessional and lack responsibility and accountability. Management only takes up for management even when they are out of line. They do not follow the proper process when it is time to terminate employees. Management lies, shares confidential information about its employees to their peers, It's like being in high school all over again. If your only there to do your work and go home you are on their radar. The office and Service department are like high school students always starting drama.

avatar
UniFirst Response
5y
Thank you for submitting a review. Your feedback is appreciated.

Explore other reviews about UniFirst

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible hours, decent pay, not physically demanding.

Cons

Can get very hectic, not much advancement opportunity, low vacation time compared to other industries

avatar
UniFirst Response
2w
Thank you for your continued service and dedication at UniFirst. We appreciate your feedback!
4.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Upper management genuinely cares about their team, and the hiring process is simple and straightforward. Base pay and the monthly stipend are both fair, and I appreciate the company's structure — questions get answered quickly, and you have dedicated team member support. I also like that the role is self-managing, with CDR handling pricing and deal structuring so you can focus on your own performance. Overall, this company really takes care of its employees.

Cons

The pay structure for this role is a bit unique — after a sale closes, the CDR earns commission for the first few months, and then commission transitions over to the drive team. It's certainly not a deal-breaker, just an observation, and I'm not knocking the company for it. All in all, I had a wonderful experience at UniFirst.

avatar
UniFirst Response
12h
Thank you for your continued service and dedication at UniFirst. We appreciate your feedback and passion for your work and team!
See reviews by: Helpful|Rating|Date|All