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      UniFirst

      Engaged Employer

      UniFirst reviews

      Immature management, cheap company - Customer Service Representative (CSR) UniFirst Employee Review

      2.0
      Jun 6, 2024
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nothing, compensation was bad, management is bad, etc. I only stayed there because I needed a job

      Cons

      They really do not care about their employees here at all unless they work at head office, and I was part of the office staff that were still getting treated far better than delivery drivers and warehouse staff. Management is super immature and they also do not follow HR regulations

      avatar
      UniFirst Response
      1y
      UniFirst takes allegations, such as these, very seriously and expects our Team Partners to consistently conduct business in an honest, ethical, and fair manner. And we do not tolerate inappropriate behaviors in the workplace. Please be advised that we encourage all employees at every level to bring any related concerns to the attention of local management and/or Human Resources for follow-up. UniFirst’s Human Resources Department can be reached by calling (800) 347-7888. Also be advised that all Team Partners have online access to our “EthicsFirst” portal, where staff can anonymously communicate any ethical concerns at work. This portal can be accessed on UniFirst’s U-Net or at UniFirst.ethicspoint.com. You may also call the “EthicsFirst” Hotline for an anonymous conversation at (800) 213-8979. Thank you.

      Explore other reviews about UniFirst

      5.0
      Jun 30, 2026
      Key account manager (kam)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible hours, decent pay, not physically demanding.

      Cons

      Can get very hectic, not much advancement opportunity, low vacation time compared to other industries

      avatar
      UniFirst Response
      5d
      Thank you for your continued service and dedication at UniFirst. We appreciate your feedback!
      4.0
      Jul 3, 2026
      Cdr customer development
      Recommend
      CEO approval
      Business Outlook

      Pros

      Upper management genuinely cares about their team, and the hiring process is simple and straightforward. Base pay and the monthly stipend are both fair, and I appreciate the company's structure — questions get answered quickly, and you have dedicated team member support. I also like that the role is self-managing, with CDR handling pricing and deal structuring so you can focus on your own performance. Overall, this company really takes care of its employees.

      Cons

      The pay structure for this role is a bit unique — after a sale closes, the CDR earns commission for the first few months, and then commission transitions over to the drive team. It's certainly not a deal-breaker, just an observation, and I'm not knocking the company for it. All in all, I had a wonderful experience at UniFirst.

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