UniFirst is what happens when a company goes corporate - RSR Route Sales Representative UniFirst Employee Review

1.0
Jul 13, 2024
Recommend
CEO approval
Business Outlook

Pros

Good paycheck Excellent office staff Route Manager(s)

Cons

This is an extensive list so maybe someone will pay attention….. Culture is awful, majority of employees hate coming to this location starting with… PRODUCTION. Warehouse workers are paid less than Walmart order pullers and people that put carts away at Target yet are expected to produce like people making $45/hr. Going on three weeks where the a/c is broken and warehouse temps been consistently in the 100s. Corporate would rather push policy after policy instead of taking care of its people. OFFICE. CSRs are completely overworked, overwhelmed and waaaaay underpaid due to the system they were handed. ABS has destroyed the position to where it is impossible to catch up. SERVICE. Never have I been part of a culture where the department that generates all the revenue gets all of the blame. Production failures its the RSRs fault. ABS failures its the RSRs fault. Missing clothes and cannot deliver unavailable product its the RSRs fault. Customers don’t pay its the RSRs fault. Not only do RSRs take all the blame they are required to stay out on the route till 1130 and wait to leave at one even if the job is done without pay. Required training and meetings without pay. OTHER There is no future. You will be used until you have no reason to stay. Promotions come with a paycut, increased hours and extra bs. Purchased a competitor whose CSRs are paid a higher commission rate for the same exact job. No reason to trust corporate ZERO LIFE WORK BALANCE

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UniFirst Response
1y
Thank you for taking the time to submit a review. UniFirst takes this feedback seriously and will share with the appropriate teams with a goal of continuous improvement. Please be assured that our employees are encouraged to contact the Human Resources Department directly at any time for any employment concerns. The UniFirst HR Department can be reached by calling 800.347.7888. Also be advised that all Team Partners have online access to our “EthicsFirst” portal, where staff can anonymously communicate any ethical concerns at work. This portal can be accessed on UniFirst’s U-Net or at UniFirst.ethicspoint.com. You may also call the “EthicsFirst” Hotline for an anonymous conversation at (800) 213-8979. Thank you.

Explore other reviews about UniFirst

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance, opportunities for large commission

Cons

Contractual sales, Being bought out

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UniFirst Response
3w
Thank you for your feedback. We look forward to having you continue to grow with us!
4.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Upper management genuinely cares about their team, and the hiring process is simple and straightforward. Base pay and the monthly stipend are both fair, and I appreciate the company's structure — questions get answered quickly, and you have dedicated team member support. I also like that the role is self-managing, with CDR handling pricing and deal structuring so you can focus on your own performance. Overall, this company really takes care of its employees.

Cons

The pay structure for this role is a bit unique — after a sale closes, the CDR earns commission for the first few months, and then commission transitions over to the drive team. It's certainly not a deal-breaker, just an observation, and I'm not knocking the company for it. All in all, I had a wonderful experience at UniFirst.

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