Pros
While there are a few good things to say: - Diverse group of people to work with - Several other benefits outside of flight benefits - Great stepping stone into aviation, but you will be better off working for an airline - Ability to trade/pick up shifts easily - PTO can be accrued very quickly depending on position & years worked
Cons
There are plenty cons: - Lowest of the lowest priority flight benefits, ONLY on Delta - Near impossible to get internal job if you're looking for a different position within the company - No pay raises - Some days are so short staffed, leaving you having to work hours on end outside - Delta employees will look down on you and treat you like scum - There was no change in schedules to align with flight schedules (busy days had less staff, slow days had a lot) - Toxic management: senior management would go out on the worst operation days and nit pick the smallest things instead of actually helping the operation; complaining about having to work in the operation when we did this every single day with no change or improvement; say it's okay to take delays but then pin the blame on someone when there wasn't much that could've been done; hardly ever recognized hard work, despite the amount of "programs" in which sole purposes are to do as such, even on the days that were absolutely brutal; talk behind other agents backs; will write you up for the smallest things
