Can be better - Passenger Service Agent Unifi Employee Review

As an employee of DGS when I first started it was awesome at first. I learned a learned a lot. But, then once all the training was done when it was time for you to be on your own it was hard to get any help. They put you for a whole week on the computers then threw you straight out side. There was 5 others in my group when I began. So it was the basics for my below wing training. Once my training was done, I was then on a 3rd shift where I watched an aircraft all night. This was ok, until it was time for me to start working a regular shift. They expect me to remember how to do everything. But, coming off of watching a plane and that was all and not doing anything I learned for 5 months, it was like I had to be retrained all over again. My trainer and supervisors got very mad at me for this. I only spent about a year below wing then I was able to move up to a passenger service agent. When I moved to this position they gave me a sheet of training to do, and just put my on the computer without doing any training. I had no knowledge of what I was doing. Within a week of this new move, I was then moved to a night shift, sent out for a cargo training for 2 days, then went back to the computer and trying to get my computer training done while learning how to work at the counter at the same time. Then a month after this I went for a weeks worth of training and came back to a new bid of watching a plane. There were some nights I did not have to watch these aircrafts I took and got on the computer to learn other aspects of the systems to help passengers check in and get then boarded on the aircraft. I have had to ask to be trained on something I should have just been trained on. There are not enough people to cover shifts, and recognition for people going above an beyond for doing more then what they are suppose to do. They have taken away our bonus that some people look forward to and actually budget into their spending for that certain month, but then increases their supervisors bonus. They take stuff away from us but expect us to work harder.