A great example of diminishing quality in the airline industry - Supervisor Passenger/Customer Service/Ramp Unifi Employee Review

1.0
Feb 18, 2014
Recommend
CEO approval
Business Outlook

Pros

An opportunity to break into the aviation industry without any experience. If you've always found travel interesting here's your chance. The company is part of Delta Air Lines which sounds exciting until you realize you are treated like a second class employee. If you're going to sign up use it as a springboard to get in with a better run airline or ground handler company.

Cons

Constantly having to do more work in a shift than is reasonable. Always being asked to do more and more with less and less. Hard work in bad weather conditions without gratitude leading to horrible morale. Management unwilling to invest money no matter how much more efficiency could be added. Understaffing. Bad training. High turnover. Having the regional manager constantly fly in to tell us that unless we improved our performance metrics we'd lose the station's ground handling contract to another company. Starting pay barely above minimum wage. No paid time off. Health insurance is not affordable. Yes you have travel benefits but swapping off your shifts to go anywhere is often impossible.

Explore other reviews about Unifi

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great ERP system and management tools.

Cons

Not relevant as the Company improved and took the right action to correct the issues which is a plus.

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Working at Unifi has been a truly rewarding experience. The company provides excellent opportunities for professional growth while fostering a culture built on teamwork, respect, and continuous improvement. Leadership encourages employees to develop their skills and take on new challenges, creating an environment where people can succeed. One of the highlights is the outstanding employee recognition program, which celebrates hard work and makes team members feel valued and appreciated. The company has also made a strong commitment to promoting a healthy work-life balance, allowing employees to excel professionally while maintaining time for their personal lives. It's a positive workplace where people genuinely care about one another and work together to achieve success.

Cons

Every organization has opportunities to continue growing, but Unifi has shown a willingness to listen to feedback and make improvements. Continuing to strengthen communication and collaboration across all levels will only make the company even stronger.

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