Delta Dirty Secret - Customer Service Representative Unifi Employee Review

1.0
Oct 30, 2021
Recommend
CEO approval
Business Outlook

Pros

Absolutely no Pros! And I'm not being hostile.

Cons

Delta created this contract organization to cut payroll, benefit costs and to contract with other airlines. Your starting and finishing pay will be at least 5 dollars lower on average than a newly hired Mainline(Delta) employee. They receive incremental pay increases, however you will not! You will be branded as "Delta", but you'll be treated as scum. As an above wing operator you'll wear at least 3 to 4 different hats. You'll work the ticket counter transition and work flights at the gate, clean aircraft that are turning, push wheel chairs and sometimes wing walk, while your mainline counter parts will do one job only and at the end of the year reap 10 to 20% profit share that you will not receive, but your hard work helped to generate. You will travel as an S4 standby code and have to pay money for the fractional cost of the ticket, which is much like a buddy pass. While your Mainline counterparts travel at S3 routinely and S2. Their parents and children will bump you at S3B and they don't work for the airlines. If you choose to work for this company (DGS/UNIFI) your seniority date only means something within your DGS/UNIFI peers. You'll get beat by a newly hired Mainline employee every time. I guarantee if you ask these questions during the interview with the points I've listed they are 100% accurate! Delta Mainline is an excellent company don't waste your time with DGS/UNIFI.

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Unifi Response
3y
We apologize that we did not satisfy your expectations. Thank you for your review. Your feedback helps us do better.

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5.0
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CEO approval
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Pros

Great ERP system and management tools.

Cons

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5.0
Jul 7, 2026
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Pros

Working at Unifi has been a truly rewarding experience. The company provides excellent opportunities for professional growth while fostering a culture built on teamwork, respect, and continuous improvement. Leadership encourages employees to develop their skills and take on new challenges, creating an environment where people can succeed. One of the highlights is the outstanding employee recognition program, which celebrates hard work and makes team members feel valued and appreciated. The company has also made a strong commitment to promoting a healthy work-life balance, allowing employees to excel professionally while maintaining time for their personal lives. It's a positive workplace where people genuinely care about one another and work together to achieve success.

Cons

Every organization has opportunities to continue growing, but Unifi has shown a willingness to listen to feedback and make improvements. Continuing to strengthen communication and collaboration across all levels will only make the company even stronger.

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